Troubleshooting

Try lighting your grill with a match, if a burner lights successfully, it is an ignitor issue. See “Ignitor not Working” below. If your barbecue grill doesn’t light with a match, here are some possible causes and fixes.

1. Out of Gas

Refill LP Gas Cylinder

2 Regulator is not fully connected to the cylinder valve

Tighten the regulator hand wheel

3. Venturi blocked or misaligned with valve orifice

Remove burner, clean venturi and realign with valve orifice.

4. Hose is twisted.

Straighten hose. Keep away from bottom casting.

If you are still having an issue, please call our North American Customer Support Line at 1-800-265-2150.

Ignition Not Working

The Sure-Lite™ ignition system consists of both a push button ignitor and the electrode(s). The electrode may develop a buildup of grease or oxidization that may hamper the performance of the spark. Troubleshoot by following these simple steps:

First, make sure that it is only the battery that needs to be replaced. Simply unscrew the push button, pull out the old battery and test with a new one. If you hear a clicking sound, and the burner lights, then you have fixed the problem. If it still doesn’t ignite, please go to step 2.

You will need to remove the cooking grids and Flav-R-Wave™ heat medium to access the electrode(s). Ensure the electrode wire is plugged into the igniter and securely attached to your burner. This wire can be found underneath the control panel. Clean the electrode-to-ignitor connection point with a brush or carefully with a piece of sandpaper. Re-connect the electrode to the ignitor and test by pressing the ignitor button. If you do not hear the ignitor clicking, you may need to replace it.

Push-Button

Check if the push button makes a clicking sound when you press it. If it clicks see “the electrodes”, if it does not, replace the battery and try again. To replace the battery simply unscrew the push button, pull out the old battery and test with a new one. If you still do not hear a clicking sound – please contact our customer service department.

The electrodes

You will need to remove the cooking grids and Flav-R-Wave™ heat medium to access the electrode(s). Ensure that all the electrode wires are secure at both ends. The wires can be found underneath the control panel. Next, examine the electrode; press the igniter button to see if you can see a spark. If not, try cleaning the electrode point with a brush or carefully with a piece of sandpaper.

Your grids may rust if they have not been properly seasoned or maintained. Follow these steps to remove the rust and re-season your grids.

1. With the lid open, turn the control knobs to the MEDIUM HIGH position. Close the lid and wait ten minutes. This will help burn off excess food debris and oils. Then, open the lid and turn the control knobs to the off position. Clean your grids by removing any excess food and oils using a stainless steel barbecue grill brush. NOTE: We recommend using only a stainless steel brush for cleaning your grids. The stainless steel bristles are durable and are the most effective for cleaning food particles from your grids quickly and easily.

2. Spread a thin coating of cooking oil over entire surface of the cast iron grids with a basting brush or oil mister. Be certain the entire surface, including all corners, have been coated thoroughly. NOTE: We recommend you use vegetable, olive, canola, sunflower oil or vegetable shortening. DO NOT use salted fat such as margarine or butter. They burn off at a really low heat and will not protect the grids.

Storing Your Cast Iron Grids:
When your barbecue grill is not in use for long periods of time, store your cast iron grids in a dry warm place. Coating clean, dry cooking grids with cooking oil (at room temperature) will create an extra layer of protection against rust.

Your burner may have a blockage, preventing proper gas and air flow. When cool, remove your burner and inspect the ports. If the ports are blocked, clean with a soft bristle brush. Alternately you can clear the debris out by poking blocked holes with a paper clip (or another tool small enough – never drill or file portholes, enlarging them will damage your burner).Next, clean out the burner venturi tubes. Use a venturi brush or pipe cleaner and push it through the entire tube while turning. Pull out the brush and examine for any debris. Be aware that spiders are attracted to the smell of gas, and may have taken residence in your venturi tubes. To prevent this, make sure the spider guards are protecting the air intake holes at all times.

If your propane tank has been recently filled or purchased, the tank may not have been purged properly or at all. Purging the tank removes any air, thus releasing space for more gas. The more air in the tank, the less space you will have for gas. Simply take the tank back to where you had it filled or purchased, and have them purge the tank properly.

If your barbecue grill runs on natural gas, the Water Column Pressure may need to be checked by a Certified Gas Fitter. If your barbecue grill runs on propane please follow these troubleshooting steps:The hose and regulator on your barbecue grill has a safety feature known as QCC1. This feature will activate if it detects a sudden flow of gas. This feature can accidentally be activated if the propane cylinder valve is opened with the control knobs in the on position. To correct this, simply turn off the tank and the barbecue grill, and then disconnect the regulator from the tank. Reconnect the regulator to the tank then very slowly turn the tank back on. This will reset the regulator, and allow normal gas flow.If this does not resolve the issue, there may be a leak in the system causing the QCC 1 feature to be activated. Follow the steps to perform a “leak test” to determine the source of the leak.

Most propane appliance regulators use a rubber diaphragm to control the amount of fuel allowed to the control valves. If the propane tank has been overfilled, or it is a hot day outside, it is possible for this rubber diaphragm to vibrate. As it vibrates, it creates a humming noise. This noise, although annoying, is perfectly safe, and will go away in time. If the humming still persists, you may want to order a new regulator.

There could be several causes of this problem. Follow these simple steps:

1. First check to see that you are not out of propane gas or that your natural gas line is turned off.

2. Another cause could be that the excess flow device has been activated. This could be as a result of a leak in the system or a burner valve may have been open when the cylinder was opened. In the case of a leak perform a leak test by brushing soapy water on all connections.

3. If a burner valve was open at the time of opening the cylinder, you may have activated the QCC1 safety feature. To correct this, simply turn off the tank and the barbecue grill, and then disconnect the regulator from the tank. Reconnect the regulator to the tank then very slowly turn the tank back on. This will reset the regulator, and allow normal gas flow.

4. If your barbecue grill runs on natural gas, the Water Column Pressure may need to be checked by a Certified Gas Fitter

This is caused by a build up of oxidization. To correct this, simply clean the oven exterior with a mild soapy solution, then wipe with cooking oil. This will restore the luster of black cast exterior. Expect the unit to smoke during the first few uses after applying oil.

1. Extinguish any open flame or cigarettes in the area.
2. Be sure that gas supply valve and appliance valves are “off”.
3. Prepare a soap solution of one part water, one part liquid detergent.
4. Open the propane or natural gas supply valve slowly.
5. Brush the soap solution on each connection, including the tank, the quick disconnect coupling, and on each connection between the orifice and control valve.
6. A leak is identified by a flow of bubbles from the area of the leak.
7. If a leak is detected, close the gas supply valve, tighten all connection and retest (Step 4).
8. If the leak persists, contact our customer service department for assistance.
9. Do not attempt to operate appliance if a leak is present.

IF YOUR GAS GRILL IS EQUIPPED WITH A SIDE BURNER OR REAR BURNER:

1. Follow steps 1 – 5 above
2. Place fingertip over the opening in the orifice at the end of hose.
3. Turn “SIDE”/”REAR” control to “HIGH.”
4. Brush soap solution on each connection between orifice and control valve.
5. Turn “SIDE”/”REAR” control to “OFF”.