Yes.

It’s possible to access the home screen, grill gear, recipes, and tips without creating an account, but in order to control your grill and access its settings through the iQue App, you will need to register for an account.

You can sign into the new Broil King iQue App using your old login information, but we do recommend creating a new login through a social profile instead, such as Facebook, Gmail, or Apple: fresh app, fresh login!

Signing in with any of your social profiles will give you one less password to remember and will save you precious grilling time in the long run.

Once you’ve signed in with your new profile, grill setup is easy and takes no more than a few minutes. Open your iQue App, tap the iQUE icon at the bottom of the screen, follow the on-screen prompts, and you’re all set.

If the wifi logo is missing from your iQue Controller screen, it is not connected to wifi.

Has your wifi recently changed? Find out if your router, provider, password or username has recently changed. Solve it, then try connecting again.

To confirm whether or not your iQue controller is connected to wifi, look at the controller screen.

If there is a wifi logo, the controller IS connected to the wifi router.

No logo? No wifi connection.

It is possible for a wifi icon to show on the controller screen without being connected to wifi; for example, during a power outage.

The wifi icon confirms that the grill is connected to the router, but it does not guarantee that the router itself is working.

Bluetooth is only used to establish the initial connection between your iQue App and iQue Device.

Once the initial connection is made, the wifi connection initiates, dropping the Bluetooth link.

From there, wifi is the sole connector between your iQue App and iQue Device.

No.

While Bluetooth is used to make the initial connection between the iQue App and your iQue Grill, a stable wifi connection is required to control your iQue Grill with your mobile device.

Thankfully, your iQue Device is still fully functional as a stand-alone device without the iQue App if a reliable WiFi connection isn’t available.

During the setup stage, the iQue App uses a Bluetooth connection to scan for your grill. If the iQue App is not connecting via Bluetooth during setup, check the following:

Make sure you are within range of the grill.

In your mobile device’s SETTINGS, check that Bluetooth is turned ON. If you’re unsure how to do this, search online for instructions specific to your smart device.

Stay in the iQue App’s setup screen while the connection is being made. Exiting the setup screen during this time will end the connection and cause it to fail.

Follow the ‘Add Device’ sequence closely. Each iQue Device will have a unique code that is only shown on the grill’s controller while it’s connecting to the app.

When the connection is made, the Bluetooth icon on the grill’s controller will illuminate.

To add to your iQue Devices list:

1. Open the app and go to the HOME screen.

2. Select the iQUE icon in the bottom bar.

3. Tap the “+” icon and follow the on-screen prompts.

Yes.

Multiple mobile devices can be used with the same iQue device.

For example: an Android smartphone and an Apple iPad can control the same iQue grill at the same time.

Yes. Your iQue Device will continue to operate when the connected mobile device is out of range, so long as your wifi is still functioning. Use the iQue App to check and adjust the temperature of your grill from anywhere.

SCENARIO 1:

Have your iQue App and Grill connected seamlessly before, but suddenly won’t connect? This is usually due to a recent change in your home’s wifi name, password, modem, or router. Reconnect to your new wifi and try again.

SCENARIO 2:

“My grill was showing in the app, but DISAPPEARED?!”This is usually the result of having multiple accounts. In the iQue App, sign out of your current account, then try logging back in with a different account (ex. Facebook vs. Apple vs. Google, different email, etc.)

In rare cases, it’s possible to have deleted a grill/device, in which case, you’ll have to manually add it back.

Yes. All iQue products can be used with or without the iQue App.

TO DISENGAGE AND REGAIN MANUAL CONTROL:

On the iQue Controller, hold the SMOKE button down for 3 seconds.This will disengage iQue, but keep the controller ON.

For safety reasons, your grill cannot be powered ON through the iQue App.

However, it is possible to turn it OFF!

1. Open the app and go to the HOME screen.

2. Select the iQUE icon in the bottom bar.

3. In the list of iQue Devices, select the grill.

4. Press the OFF button in the bottom-right corner.

5. In the pop-up prompt, select “Power Off.” This will begin the same shutdown sequence that the grill would follow if it were turned off manually at the grill. Allow your grill to complete its shut-off cycle before unplugging it.

Yes and no.

While it’s not possible to control your cook through a digital assistant, you CAN get updates.

Once connected, ask your smart home device for the current grill temperature, time left on a timer, etc.

Yes.

For example: you’ve been roasting vegetables on low heat, but now want to sear meat, without activating a “HIGH TEMP WARNING.”

TO DISENGAGE AND REGAIN MANUAL CONTROL:

On the iQue Controller, hold the SMOKE button down for 3 seconds.This will disengage iQue, but keep the controller ON.

For Crown or Baron models:

Use the quick-set buttons (SMOKE/ROAST/GRILL) or press the up/down arrows, then press the GEAR button to lock in the temperature.

For Regal models:

Turn the knob to the desired temperature, then press the knob in. For fine adjustments, press the knob in and turn while depressed to change the temperature in 1-degree increments.
The on-screen temperature will flash a few times to signify that it has been set.
Once the temperature is set, the screen will return to showing the current temperature of your grill and feed fuel to achieve the new set temperature.

To set or change a target temperature through the iQue App:

1. Open the app and go to the HOME screen.

2. Select the iQUE icon in the bottom bar.

3. In the list of iQue Devices, tap the grill you’d like to modify.

4. A blue ring will show around the “Grill” temperature circle.

4A. To set a pre-programmed temperature, use the quick-set buttons in the bottom bar:WARM = 200°F / 93°CSMOKE = 225°F / 107°CROAST = 350°F / 176°CGRILL = 600°F / 315°C

4B. To set a custom temperature: Use the + and – buttons below the temperature display to increase/decrease the temperature.To adjust in 1° increments: TAP the +/- buttonsTo rapidly raise/lower the set temperature: HOLD the +/- buttons

5. When the command has been accepted, the blue ring around the temperature display will pulse.

6. To get temperature updates to your mobile device, ensure your iQue App notifications are turned ON in your smart device’s SETTINGS menu.

To set a new target temperature through the iQue App:

1. Open the app and go to the HOME screen.

2. Select the iQUE ICON in the bottom bar.

3. In the list of iQue Devices, tap the grill with the meat probes.

4. Tap the “Probe 1” or “Probe 2” circle. The blue ring will change to the selected probe.

4A. To set a pre-programmed temperature, use the quick-set buttons in the bottom bar:WARM = 200°F / 93°CSMOKE = 225°F / 107°CROAST = 350°F / 176°CGRILL = 600°F / 315°C

4B. To set a custom temperature: Use the + and – buttons below the temperature display to increase/decrease the temperature.To adjust in 1° increments: TAP the +/- buttonsTo rapidly raise/lower the set temperature: HOLD the +/- buttons

5. When the command has been accepted, the blue ring around the temperature display will pulse.

6. To get temperature updates to your mobile device, ensure your iQue App notifications are turned ON in your smart device’s SETTINGS menu.

In the iQue App, it is only possible to set a timer to COUNT DOWN.

To set an elapsed timer that counts UP, we recommend using your mobile device’s timer function.

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During a standard cook, a 2–3 second difference between the two timers is normal.

While the time might not always be identical, this won’t have any effect on your cook.

If the difference in time is more than a minute, check your wifi connection and phone settings.

A simple grill reboot should solve this.

Unplug your grill for 10 seconds, plug it back in, and manually turn it ON.

Wait 3-5 minutes, then try viewing again.

Still not showing?

Contact our Customer Service Team for further troubleshooting.

If the on-screen notifications don’t pop up automatically:

1. Open the iQue app.

2. Tap the PROFILE icon in the top-right corner.

3. Select “Notification Settings.” This should bring you to your mobile device’s Settings App. If it doesn’t auto-direct: exit the iQue App and open your mobile device’s Settings App.

4. In your mobile device’s Settings, turn iQue App notifications ON and allow new connections. For help, search online for instructions specific to your device’s Notifications Settings.

To update your iQue Controller’s firmware:

1. Open your iQue app.

2. Click the iQue icon in the bottom bar of the app. This will list your iQue devices.

3. Click the GEAR icon in the top, right-hand corner of the corresponding iQue device to access its device settings.

4. Tap the “Check Firmware Update” button, then “Start” Wait 3 – 5 minutes to download and install. STAY ON THIS SCREEN DURING THE ENTIRE UPDATE. Closing the app or allowing the mobile device to go to sleep will stop the update and result in a failed firmware update. We recommend shutting off the “Screen Sleep” timeout function of your mobile device while updating the firmware. Set your smart device on top of your pellet grill’s hopper for a smooth update.

5. When the firmware update is complete, the new firmware version will be shown.

If this process was incomplete, close the iQue app, re-open it, and proceed through 1 – 5 again.

– the iQue App or phone screen is closed during the update

– the update times out

What if it’s neither of those?
Currently, our app team manually forces updates in the consumer’s app to resolve firmware update failures, but we’ll be implementing a more efficient process with our iQue App relaunch.

The new iQue App will undergo overnight firmware updates, with the developer’s team scheduling and completing updates until successful.

Your data is stored with AWS (Amazon Web Services) in Richmond, VA, regardless of your international location.

If you create your iQue account using your Facebook, Apple, Google, etc. account, we do NOT have any access to your personal accounts.

We provide the app, but the connection itself is done through whatever account you sign in with (ex. Facebook), and not through Broil King or iQue.